Voice AISecurity
Security & compliance
Built for Indian telecom liability.
DPDP Act 2023 ready. KYC-gated. Hosted in Mumbai. Full audit trail. Everything your legal team will ask for, already on file.
DPDP Act 2023 ready
Signed DPA with every customer
Data Fiduciary role clearly assigned
Grievance Officer on file
Data Protection Officer appointed
Breach notification < 72h
Consent management API
KYC gating
Mobile OTP (Starter tier)
PAN + Aadhaar (Growth tier)
Business KYC / CIN / GSTIN (Enterprise)
Destination blocklist: DND, emergency, gov helplines
Operator honeypot numbers hard-blocked
Rate-limit scaling with tier
Infrastructure
Mumbai region primary
Secondary India region
AES-256 at rest
TLS 1.3 in transit
Per-tenant encryption keys
PII tokenisation in logs
Audit & retention
Every platform action logged
7-year forensic retention
SIEM export ready
Call recording with consent
Transcript-only retention option
Right-to-erasure workflow
Responsible AI
No outbound calls to unverified numbers (Starter)
Always identifies as AI when asked
Escalation to human on distress
No synthetic voice cloning
Prompt injection filters
Safety red-team reviewed
Platform integrity
Isolated per-tenant compute
No cross-tenant audio access
Dedicated IP for Enterprise
Signed webhook payloads
OAuth 2.0 + API key rotation
99.9% uptime SLA (Growth)
Regulatory matrix
What we comply with, and what we're working on. No vapourware.
| Framework | Status | Notes |
|---|---|---|
| DPDP Act 2023 | Full compliance | DPA template, GO, DPO on file |
| TRAI Unified License (provider) | Via licensed partners | Licensed Indian telco operators |
| Do-Not-Disturb (DND) scrubbing | Required per campaign | Enforced platform-side |
| GSTIN required | Yes, for invoicing | B2B India only |
| ISO 27001 | In progress | Target: Q4 2026 |
| SOC 2 Type II | Planned | Target: 2027 |
| RBI Fair Practices Code | Supported workflow | Collections calls respect cooling-off |
Data Protection Officer
Priya Rajaraman
dpo@grx10.comFor privacy, DPDP, and DSR (data-subject request) enquiries.
Grievance Officer
Anand Krishnamurthy
grievance@grx10.comStatutory grievance channel under IT Rules 2021.
Security disclosure
GRX10 Security
security@grx10.comVulnerability disclosure. Responsible disclosure policy.
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