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Grievance Officer

Last updated: 1 April 2026

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, GRX10 Solutions Private Limited has appointed a Grievance Officer.

Name and contact

Anand Krishnamurthy
Grievance Officer · GRX10 Solutions Private Limited
Address: MKB Tower, 3rd Floor, 2nd Cross Road, Appareddy Palya Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008
Phone: +91 80 4XXX XXXX (business hours, Mon–Fri, 10am–6pm IST)

What to raise

  • Complaints about content or communication received via the VoiceAI service.
  • Requests to remove or disable access to unlawful content.
  • Non-compliance by GRX10 with IT Rules 2021 or DPDP Act 2023.
  • Appeals against decisions of the Grievance Officer may be made to the Grievance Appellate Committee constituted under Rule 3A.

Response timeline

  • Acknowledgement: within 24 hours.
  • Resolution: within 15 days of acknowledgement.
  • Takedown of non-consensual intimate imagery, misleading impersonation: within 24 hours.
GRX10 Solutions Private Limited · CIN: U72900KA2022PTC XXXXXX · GSTIN: 29AAXXXXXXXX1ZX · MKB Tower, 3rd Floor, Indiranagar, Bengaluru 560008