Privacy Policy

Last updated: 1 April 2026

GRX10 Solutions Private Limited is the Data Fiduciary for data collected through its corporate channels, and acts as a Data Processor when processing personal data on behalf of Customers through VoiceAI, under the Digital Personal Data Protection Act, 2023.

Data we collect

Account data: name, email, mobile, PAN, Aadhaar (Growth), business registration (Enterprise).
Usage data: call metadata (caller/callee numbers, duration, outcome), transcripts, and (with consent) audio recordings.
Billing data: GSTIN, payment method last-4, invoice history.
Technical data: IP address, device fingerprint, webhook signing keys.

How we use it

To provide the Service — route calls, generate agent responses, bill accurately.
To enforce the Acceptable Use Policy and maintain platform integrity.
To respond to TRAI, RBI, law enforcement, and statutory authorities.
To improve speech models (only with explicit opt-in, Enterprise tier).

Your rights

Under the DPDP Act, you have the right to access, correct, erase, and port your personal data, and to nominate a representative. Exercise these rights by writing to dpo@grx10.com — we respond within 30 days.

Retention

Call recordings: 90 days default; configurable to 7 days minimum. Transcripts: 2 years. Billing records: 7 years (tax-statutory). Account data: life of account + 1 year.

Grievance

Grievances under IT Rules 2021 and DPDP Act 2023 may be directed to our Grievance Officer.

GRX10 Solutions Private Limited · CIN: U72900KA2022PTC XXXXXX · GSTIN: 29AAXXXXXXXX1ZX · MKB Tower, 3rd Floor, Indiranagar, Bengaluru 560008