GRX10 Voice AI

Key Performance Metrics

Built for Real Conversations

Designed for the Indian market. Production-tested. Customer-validated.

Ultra-Low Latency

700ms end-to-end response time—within the range of human cognitive response for a natural, delightful experience. Achieved through optimized pipeline architecture and native cloud infra. No dead air, no pauses, just naturally paced conversations.

Multilingual & Culturally-Aware

Speaks 40+ languages and mixes them naturally in the same sentence — just like real people do. "Mujhe ek meeting schedule karni hai for tomorrow" works perfectly. Detects regional accents and adapts tone automatically.

Deep Knowledge Base Integration

Connect your product catalogs, policy documents, and internal knowledge bases. Our AI assistant answers complex queries with precise context and relevance.

WhatsApp & Multi-Channel

Native integration with WhatsApp, Telegram, and voice channels. Seamlessly orchestrate customer journeys across platforms with unified conversation context.

CRM & System Integration

Pre-built integrations with Salesforce, Hubspot, Zoho, Freshworks, and custom CRMs. Sync customer data, update records, and trigger workflows automatically from conversations.

Journey Orchestration

Designs and executes multi-step customer journeys across multiple touchpoints. Trigger follow-ups, send reminders, and escalate to human agents based on conversation context.

Voice Personality

Configure distinct voice personas for every use case. Warm and empathetic for healthcare, sharp and professional for fintech, energetic for sales. 30+ voice options with gender, tone, and personality control.

Proven Use Cases

Real deployments delivering measurable results.

EdTech Case Study

1. Outbound Tele-Sales

AI-powered outbound calling that feels human. Qualify leads, pitch products, and converse with a personalized narrative in multiple languages.

Challenge:

Needed to reach 53,000+ parents across India to promote new courses. Manual calling was slow and ineffective.

Solution:

Deployed Voice AI to make personalized calls in Hindi, English, and regional languages. AI qualified interests, answered questions about courses, and scheduled callbacks for human sales.

Results:

• •10,000 calls per day
• •32% conversion rate
• •₹12L monthly savings

FinTech Case Study

2. Service Desk Automation

24/7 technical support that actually solves problems. Handles troubleshooting, account queries, and escalations with deep integration to your knowledge base.

Challenge:

Support team overwhelmed with 2,000+ daily calls about account issues, transaction queries, and KYC problems. Average wait time: 15 minutes.

Solution:

Integrated Voice AI with CRM and knowledge base. AI handles 70% of queries autonomously—password resets, transaction status, KYC guidance. Complex issues routed to humans with full context.

Results:

• •85% first-call resolution
• •2 min average wait time
• •92% CSAT score

Healthcare Case Study

3. Appointment Setting & Follow-up

Never miss a beat. Automated scheduling, reminders, and follow-ups via voice and WhatsApp. Sync with your calendar and CRM in real-time.

Challenge:

40% no-show rate for doctor appointments. Manual reminder calls ineffective. Lost revenue of ₹25L monthly.

Solution:

Voice AI calls patients 24 hours before appointments in their preferred language. Confirms attendance, offers rescheduling, and sends WhatsApp reminders. Integrates with hospital management system.

Results:

• •12% no-show rate (down from 40%)
• •5,000+ calls automated monthly
• •₹18L recovered revenue

Engineering Excellence

Precision-engineered for performance at scale.

End-to-End Latency

700ms from voice input to voice output, including transcription, LLM processing, and synthesis. Within human cognitive response times for careful, important conversations.

Uptime SLA

99.7% production-grade reliability with automatic failover and load balancing.

Languages

40+ languages with native-quality voice synthesis and understanding across major languages.

VAD Detection

<50ms lightning-fast voice activity detection prevents interruptions and overlaps.