GRX10 Voice AI

Key Performance Metrics

Built for Real Conversations

Designed for the Indian market. Production-tested. Customer-validated.

Ultra-Low Latency

700ms end-to-end response time—within the range of human cognitive response for a natural, delightful experience. Achieved through optimized pipeline architecture and native cloud infra. No dead air, no pauses, just naturally paced conversations.

Culturally-Aware Context

Understands multiple Indian nuances. No generic language. Seamlessly converses in between languages within conversations, just like a human would.

Deep Knowledge Base Integration

Connect your product catalogs, policy documents, and internal knowledge bases. Our AI assistant answers complex queries with precise context and relevance.

WhatsApp & Multi-Channel

Native integration with WhatsApp, Telegram, and voice channels. Seamlessly orchestrate customer journeys across platforms with unified conversation context.

CRM & System Integration

Pre-built integrations with Salesforce, Hubspot, Zoho, Freshworks, and custom CRMs. Sync customer data, update records, and trigger workflows automatically from conversations.

Journey Orchestration

Designs and executes multi-step customer journeys across multiple touchpoints. Trigger follow-ups, send reminders, and escalate to human agents based on conversation context.

Proven Use Cases

Real deployments delivering measurable results.

EdTech Case Study

1. Outbound Tele-Sales

AI-powered outbound calling that feels human. Qualify leads, pitch products, and converse with a personalized narrative in multiple languages.

Challenge:

Needed to reach 53,000+ parents across India to promote new courses. Manual calling was slow and ineffective.

Solution:

Deployed Voice AI to make personalized calls in Hindi, English, and regional languages. AI qualified interests, answered questions about courses, and scheduled callbacks for human sales.

Results:

• •10,000 calls per day
• •32% conversion rate
• •₹12L monthly savings

FinTech Case Study

2. Service Desk Automation

24/7 technical support that actually solves problems. Handles troubleshooting, account queries, and escalations with deep integration to your knowledge base.

Challenge:

Support team overwhelmed with 2,000+ daily calls about account issues, transaction queries, and KYC problems. Average wait time: 15 minutes.

Solution:

Integrated Voice AI with CRM and knowledge base. AI handles 70% of queries autonomously—password resets, transaction status, KYC guidance. Complex issues routed to humans with full context.

Results:

• •85% first-call resolution
• •2 min average wait time
• •92% CSAT score

Healthcare Case Study

3. Appointment Setting & Follow-up

Never miss a beat. Automated scheduling, reminders, and follow-ups via voice and WhatsApp. Sync with your calendar and CRM in real-time.

Challenge:

40% no-show rate for doctor appointments. Manual reminder calls ineffective. Lost revenue of ₹25L monthly.

Solution:

Voice AI calls patients 24 hours before appointments in their preferred language. Confirms attendance, offers rescheduling, and sends WhatsApp reminders. Integrates with hospital management system.

Results:

• •12% no-show rate (down from 40%)
• •5,000+ calls automated monthly
• •₹18L recovered revenue

Engineering Excellence

Precision-engineered for performance at scale.

End-to-End Latency

700ms from voice input to voice output, including transcription, LLM processing, and synthesis. Within human cognitive response times for careful, important conversations.

Uptime SLA

99.7% production-grade reliability with automatic failover and load balancing.

Languages

40+ languages with native-quality voice synthesis and understanding across major languages.

VAD Detection

<50ms lightning-fast voice activity detection prevents interruptions and overlaps.